Tombola Privacy Policy

We at Tombola are committed to protecting your personal data and respecting your privacy whenever you use our services. This Privacy Policy explains how we collect, use, store and share your information when you visit tombolaarcade.co.uk or tombola.co.uk, register an account, or play any of our games. Our Tombola platform is licensed and regulated by the UK Gambling Commission and the Government of Gibraltar, and we handle your data in line with applicable UK and Gibraltar data protection laws, including the UK GDPR.

By creating an account and using our services, you agree to the practices described below. If you do not agree with how we at TombolaArcade collect or use your data, please do not register or continue using our site.

Information We Collect

At Tombola, we collect several categories of information to provide our services, verify your identity, and comply with our licensing obligations. We gather this data directly from you, automatically through your use of our site, and sometimes from third parties.

• We collect registration details such as your name, date of birth, address, email address and phone number
• We collect payment information when you make a deposit or request a withdrawal via Visa, Mastercard, Visa Electron, Apple Pay or PayPal
• We track your gaming activity, including games played, stakes, wins and losses, to improve our services and meet regulatory requirements
• We record your communications with our customer support team via LiveChat, email or phone
• We collect technical data such as IP address, device type, browser information and location data, used in part to confirm you are accessing our services from the United Kingdom or the Republic of Ireland
• We may collect identity verification documents required for anti-money laundering and responsible gambling checks

How We Use Your Data

Our TombolaArcade team uses the information we collect for a range of legitimate purposes connected to running a safe and compliant gaming service. We at Tombola never use your data for purposes unrelated to our services without your consent.

• We use your data to open, verify and manage your account
• We process your deposits and withdrawals securely through our approved payment methods
• We use your activity data to administer promotions such as our welcome bonus, Prize League tournaments, Super Spins and Playmates refer-a-friend scheme
• We monitor play patterns to support responsible gambling and detect signs of harm
• We use your contact details to send service messages and, where you have opted in, marketing communications
• We analyse technical data to improve site performance, security and the overall player experience at Tombola Arcade

Legal Basis for Processing

We at Tombola process your personal data on several legal grounds. We rely on contractual necessity to provide the services you sign up for, legal obligation to meet licensing and anti-money laundering requirements, legitimate interest to improve our products and prevent fraud, and your consent where required, such as for marketing emails. Our Tombola platform allows you to withdraw consent for marketing at any time.

Sharing Your Information

We do not sell your personal data. However, Our Tombola business may share information with trusted parties in limited circumstances necessary to operate our services.

• We share data with payment providers such as Visa, Mastercard, Apple Pay and PayPal to process transactions
• We share information with regulators, including the UK Gambling Commission and the Gibraltar Gambling Commissioner, as required by law
• We may share data with identity verification and fraud prevention services
• We may disclose information to law enforcement agencies where legally obliged to do so
• We share limited data with IT and customer support providers who assist us at TombolaArcade in delivering our services

Cookies and Tracking Technologies

At Tombola, we use cookies and similar technologies to recognise you, remember your preferences, and understand how you use our site. These cookies help us operate essential features, measure performance, and personalise content such as game recommendations. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how our Tombola Arcade services function.

Data Retention

We retain your personal data for as long as necessary to provide our services, meet our legal and regulatory obligations, resolve disputes, and enforce our agreements. Where you close your account, we at Tombola may still be required to retain certain records for a period required by gambling and anti-money laundering regulations.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our Tombola systems use encryption and secure servers to safeguard your payment details and account information. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we encourage you to also protect your own login credentials.

Your Rights

Under applicable data protection law, you have a number of rights regarding your personal data. We at TombolaArcade are committed to honouring these rights promptly.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You have the right to data portability where technically feasible
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team at support@tombola.co.uk or call us on 0800 464 3411. Our LiveChat is also available 24/7 for any privacy-related queries.

Restricted Territories and Age Verification

Our services are intended only for players in the United Kingdom and the Republic of Ireland who meet the minimum legal age requirement. We verify your identity and location to ensure compliance with our licensing conditions, and we prohibit the use of VPNs to disguise your actual location. We at Tombola take age verification seriously as part of our responsible gambling commitments.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where we make significant changes, we will notify you through our site or by email. We encourage you to review this policy periodically so that you remain informed about how we protect your data at Tombola.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team. You can email us at support@tombola.co.uk, call 0800 464 3411, or use our LiveChat, available around the clock. We at Tombola are always ready to help you understand how your data is used and protected.